Overview
Our refund and returns policy lasts 3 days. If 3 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. You have to send the details with images to our mail support@dshans.com. we will arrange an appointment with the Vendor, you have to visit the vendor and return the product.
Please do not send your purchase back to the Vendor.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Mode of refund
If the product returned is found in order as per the vendors terms and condition you can ask for the exchange or a gift voucher could be issued to you for the same value to be used later.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Need help?
Contact us at support@dshans.com for questions related to refunds and returns.